If you pre-ordered the Physical Collector’s Edition for PC/Mac, this article will be of interest.
If you are unable to acquire your PC/Mac Physical Collector's Edition of Greymoor before it launches on May 26th due to COVID-19 restrictions, please follow these instructions to contact Customer Support: https://t.co/5kqFlN0zeB
— The Elder Scrolls Online (@TESOnline) May 19, 2020