In this guide, we discuss the in-game mail system.
Contents
Accessing In-Game Mail
There are several ways you can access in-game mail.
Using the Keyboard and Mouse UI on PC, you can access mail by using the player menu ([ALT] key) to select the mail icon (closed envelope) or hit the [‘] (apostrophe) key. You can change the keybind in the settings.
The Mail UI (User Interface)
The Mail UI displayed will depend on your platform or UI preference: Keyboard/Mouse, Gamepad, or Accessibility Mode. Regardless of UI type, there are two functions of the Mail UI: Inbox and Send.
NOTE:
The mail UI display is limited to seventy-two messages (72). Once you reach this limit, Other players attempting to send you mail will get a “recipients mailbox is full.”.
Inbox
The inbox is where all the mail you are sent is displayed. There are three sections: Player Mail, System Mail, and System Alerts.
Player Mail
You guessed it. This section contains mail sent from other players.
System Mail
This section contains system generated mail. The most common are Hireling messages and special rewards messages (e.g. Rewards of the Worthy). Messages from customer support will also appear in this category.
NOTE:
System Mail is sorted based on expiration with the soonest-to-expire message displayed at the top.
System Alerts
This section contains system generated alert messages like Guild Trader Activities (Items Purchased, Items Sold, etc.).
NOTE:
System Alerts are sorted based on expiration with the soonest-to-expire message displayed at the top.
Take All
Retrieve attachments effortlessly with the Take all feature.
PC/Mac Patch Notes – v10.0.5
- This button claims all attachments from all mail in the current active category (Player Mail or System Mail).
- Mail is processed based on the currently sorted order and starts with the mail soonest to expire.
- Note that Player Mail and System Mail have different sorting rules, explained above.
- COD Player Mail and Customer Support mail are not affected by “Take All”.
- If an attachment is unable to be claimed for any reason, such as unavailable inventory space, the process halts and no further attachments are claimed.
- Note the “Delete After Claim” option, if enabled, applies to every System Mail affected by “Take All” that no longer has an attachment.
Send
The send function is used to send mail to other players. You can use account name / gamertag or character name. Sending items will incur an additional postage cost. The postage cost is based on the value of the items and the COD (Cash on Delivery) price.
NOTE:
There is an attachment limit of six (6) items.
Mail Timers
There are several categories of mail timers based on two triggers (login and sent). The table below summarizes the timers
| Category | Expiration | Trigger-Event |
|---|---|---|
| Player mail | 29 days | Mail Sent |
| Customer Support | 29 days | Mail Sent |
| Information-only System Mail | 7 days | Login / Retrieved |
| Hireling Mail | 7 days | Login / Retrieved |
| Activity Finder Rewards | 7 days | Login / Retrieved |
| Rewards for the Worthy | 7 days | Login / Retrieved |
| Guild Trader Purchases | 7 days | Mail Sent |
| Guild Trader Sales/Expirations Note: Trader Items are listed for 14 days then returned to player. Timer begins when item returned. | 14 days | Mail Sent |
| Weekly Leaderboard Rewards | 14 days | Login / Retrieved |
| Promotional rewards, such as Twitch Drops | 14 days to a maximum of 180 day | Login / Retrieved |
| Mail with rewards generated by direct purchases made outside the game, such as Chapters and the Newcomer Pack, | Never expire. | Not Applicable |
Where the [bleep] is my mail?
In many cases, mail delivery is instantaneous. If not, try zoning to a new area. This can include entering / exiting an outlaws refuge. The most common cause of missing system generated email is that your mailbox is full (> 72 messages).